The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Prepare for data collection
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Study and clarify survey questions and engagement guide Completed |
Evidence:
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Discuss operational boundaries and fulfilment processes with relevant personnel Completed |
Evidence:
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Develop an understanding of relevant legislation, codes, regulations and standards that apply to engagement Completed |
Evidence:
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Develop proficiency using the technology in place Completed |
Evidence:
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Identify source of engagement targets Completed |
Evidence:
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Review and develop a clear understanding of the engagement strategy Completed |
Evidence:
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Conduct data collection
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Make engagements in most efficient manner possible, following engagement guide within operational boundaries Completed |
Evidence:
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Establish customer availability and willingness to participate in research Completed |
Evidence:
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Inform customer of survey details, purpose and approximate time survey will take Completed |
Evidence:
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Record customer responses Completed |
Evidence:
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Answer customer queries or refer or escalate appropriately Completed |
Evidence:
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Observe relevant codes and regulations throughout engagement Completed |
Evidence:
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Record results
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Record outcomes and present results according to policy Completed |
Evidence:
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Record, report and action difficulties encountered according to policy Completed |
Evidence:
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Assess and analyse performance against agreed targets Completed |
Evidence:
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Amend database where applicable Completed |
Evidence:
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